www.tellcaribou.com Caribou Coffee Customer Satisfaction
About Caribou Coffee Customer Satisfaction
Caribou is one of the most famous coffee shops chain in the world. In 2009, there were more than 6,000 employees in Caribou, the annual income was $262 million. It was a miracle, because the company was founded only 17 years ago, in 1992. In 2012, Caribou was acquired by German equity company Joh.A.Benckiser Group, which is the owner of Peet's. Nowadays, Caribou provide coffee with high quality to people all over the world, the service is good, and the taste of coffee is really nice, that is way Caribou has many funs, they follow Caribou day after day.
There is a big news of Caribou Coffee: An unauthorized access of our point of sale systems has been discovered, later Caribou Coffee indicate a security breach.
The impact was huge, throughout the world, nearly 239 Caribou coffee shop in 603 locations were influenced by it, on August 28, 2018, and later in December 3rd, 2018, all guests using a debit or credit card at those 239 shops were affected, they need to check about the details of their cards and take some actions to protect their personal information, like applying for a card replacement, taking part in identity protection activities.
We have already put a data breach notice on our website, you can click and check for the impacted stores through our website. We have noticed that there was something wrong some days ago, one of our staff found an "unusual activity" on our network when monitor the security process.
We work with a cyber-security company, called Mandiant, they have many professionals who has strength in dealing with the data breaches. Thanks to the efforts they made, they told us they found that there was an unauthorized access of our POS, which exposed the data of our guests.
We thought that intruders might have get the information of our guests’ card, like their names, security code, the number of the card and other details related to the personal information. But the disaster only happened to our physical stores, our website is still safe, card payment is normal in our website, it is separate from POS systems from our physical store.
We are now promise that the breach has been contained, all POS system is safe now. We are trying our best to contact with the bank and the credit card companies to offer them some related information.
Caribou Coffee Customer Satisfaction Prize
Caribou is a coffee store, it wants to be a better one. As there are many other famous coffee shops in the world, Caribou needs to take some action to make it different. One of the way is to do things which are beyond customers’ expectations. So, it needs to know what customers think. To provide better service, they need to listen to their customers. To provide new beverage, they need to know which flavor their customers love the most, they need to change menu constantly to provide fresh taste. Thanks for giving Caribou advice, they are very much thankful to it.
|Receipt validity period||7 days|
|On line or Off line participation||on line|
|Survey Limitation||one-time use per person|
How to Join Caribou Coffee Customer Satisfaction
1- Enter www.tellcaribou.com.
2- Find details on the receipt, enter it and click "start".
3- The survey code you have on your receipt is valid for one-time use only.
4- The survey code is valid for a week only.
5- Please answer all the questions referring to your knowledge.
6- After finishing the survey, you need to provide your contact information for contest drawing.
Caribou Coffee Customer Satisfaction Rules
1- The limitation is one coupon per customer.
2- Not valid with any other offers.
3- Offer will expire 10 days after the date of purchase.